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TERMS AND CONDITIONS Last Revised: October 2024 BACKGROUND: The Terms and Conditions is an agreement between you and Big Church Festival for your volunteer placement and will highlight what is expected from both parties. It will also clarify what provisions and support will be in place for you during your time with us. WHAT YOU CAN EXPECT FROM BIG CHURCH FESTIVAL: INDUCTION AND TRAINING Big Church Festival will provide adequate induction on the work of Big Church Festival, its staff, your volunteering role and the responsibilities of your role. This induction will include familiarising you with various policies and procedures as listed later in this agreement. You will be asked to sign to confirm you have read and understood various key documents, and you will also be made aware on how to locate them. Your induction will also include meeting your supervisor and the staff you will be working with. You will be informed of what will be expected of you in the location that you are volunteering in, and receive induction regarding the general layout and facilities of the site. SUPERVISION, SUPPORT, AND FLEXIBILITY You will be appointed a named person as your supervisor whilst you are in your post. You will have dedicated time with your supervisor to discuss your volunteering role and highlight any successes and problems. If you have any concerns about your posting you should direct them to your supervisor. Your supervisor will explain the standards Big Church Festival expects at our events and will encourage and support you to achieve and maintain them, whilst developing your volunteering role with us. SAFEGUARDING Big Church Festival takes a strict view of Safeguarding and any issues are taken very seriously. You will be informed of the correct procedures for the disclosure of Safeguarding children and vulnerable adult protection concerns and the names and contact details of Big Church Festival Safeguarding designated officers. You will be given access to the current version of the Big Church Festival Safeguarding Policy and be asked to read and confirm you have understood its contents prior to any placement. HEALTH AND SAFETY Health and Safety will be covered in your induction training and you will be given access to the current Big Church Festival Health and Safety Policy. If you have any concerns about Health and Safety procedures, you should raise them with your supervisor. INSURANCE Big Church Festival is covered to provide adequate insurance cover for volunteers whilst undertaking voluntary work approved and authorised by us. If you have any questions about this insurance, please speak to the team manager about it. PROBLEMS Big Church Festival aim to resolve any problems, complaints or difficulties you may have when you volunteer with us. In the event of an unresolved problem, we offer the opportunity to discuss the issues and address them wherever possible. You can speak to your supervisor about any issues you may have, but if the issue relates to them or any Big Church Festival staff, you may wish to speak to the team manager. TRAVEL COSTS Whilst you volunteer with Big Church Festival, we will NOT cover your travel costs to and from your home to your placement. You are solely responsible for sorting out transport to and from the event. CANCELLATION Big Church Festival will ask for card details in order to secure your place on Team. Nothing will be charged to your card unless you either don’t show for the event, cancel at the last minute (without good reason such as illness or family bereavement) or choose not to complete your shifts. Big Church Festival understand that circumstances do change so you won’t be charged unless you cancel within 6 weeks of the date you are due to serve. We understand that plans can change, so here’s how it works if you do need to cancel: - Cancel up to midnight on 14th July 2025: No charge - Cancel between the 15th to 28th July 2025: 25% of full ticket price = £36 - Cancel between 29th July to 15th August: 50% of full ticket price = £72 - Cancel after 15th August or don’t complete shifts: 100% of ticket price = £144 We’ll notify you before any charge is made, and no money will be taken when you apply. Your card details are securely stored by our payment provider and are not accessible to our team. We will warn you before we charge your card and you will NOT be charged anything when you apply to be a volunteer with us. Card details will be held securely by the card company and can’t be accessed by our Team. DATA PROTECTION AT ALL TIMES, WE WILL ENSURE YOUR PERSONAL INFORMATION AND DATA IS SECURE AS PER THE DATA PROTECTION ACT 2018. FOR MORE INFORMATION PLEASE VIEW OUR PRIVACY POLICY. WHAT BIG CHURCH FESTIVAL WILL EXPECT FROM YOU: To help Big Church Festival fulfil its aims and objectives; To perform your volunteering role to the best of your ability; To follow the organisation’s procedures and standards, including safeguarding, health and safety and equal opportunities in relation to its staff, volunteers and customers; To abide by the policies and procedures of the setting that you are based in; To familiarise yourself with all related policies and confirm that you have understood and read them; In the course of your volunteering you may come across confidential information about the organisation, its staff, and its customers. You must respect this confidentiality and not use the information for your own benefit or disclose the information, except where required or permitted to do so by law; To meet agreed time commitments and standards To have reviews with your supervisor as necessary, keeping them informed of your progress and of any issues that may arise; To provide referees as agreed who may be contacted, and to agree to an enhanced DBS check being carried out if this is deemed appropriate for your role; ENDING THE AGREEMENT Big Church Festival may find it necessary to end this agreement if any of the following are committed: Gross misconduct or insubordination Being under the influence of alcohol or drugs Theft of property or misuse of the organisation’s equipment or materials Abuse or mistreatment of customers or co-workers Failure to abide by Big Church Festival policies and procedures Failure to meet physical or mental standards of performance Failure to perform assigned duties satisfactorily Note that this list is not exhaustive It is a condition that you have the right to volunteer in the UK, and that you tell us immediately if this ceases to apply. If you do not have the right to volunteer in the UK then Big Church Festival will bring this agreement to an immediate end This agreement is binding in honour only, is not intended by the parties to be a legally binding agreement, nor is it intended to create an employment contract between us and may be cancelled at any time at the discretion of either party.

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PAAM Data Protection and Privacy      Big Church Festival Volunteer Privacy Policy/Big Church Festival T&Cs